As consumers and users of the internet banking service, you have the right to require insurance from your internet banking service providers for all of transactions or data that you do and have. As the term “consumer is a king”, so also should apply in the internet banking service. But is it true that already behaves like that? Ironically you do not have any rights as consumers or users of internet banking service. When you enter and give all of your personal information at the time of registration to get the facility of internet banking service, at that moment you lose the privacy of these data. Whether a bank or internet banking service company providing security guarantees that the data are not misused? Much controversy and the question who exactly should be held accountable when there is something wrong in internet banking services or misuse of consumer data. There are banks that want to take responsibility and take action by providing security guarantees, as appropriate. But there are also banks that do not want to blame and put burden of blame on the consumer.
Internet banking company also showed symptoms of treatment in the same direction that all irregularities in the internet services banking is the responsibility of the consumer. If consumers do not want to abuse the data so they must store their username and password properly. It is your right as consumers to keep all personal information whether the username, password or other personal data for yourself only and do not reveal your passwords to bank employees or others who do not even you know.
So then who should be responsible and must guarantee the security? And will our position as consumer of internet banking service always lose and lose? Not really. There should be good cooperation between you as a consumer with a bank or internet banking service company. Most internet banking companies at this present moment trying to build a good name and image by providing stringent security guarantees, in hopes of getting sympathy and trust of the public as the target consumer. Because they realize that if they do not start doing so, they will deal with complaints, claims and and so forth could be spending a lot of money to repair and build more relationships between consumers with internet banking service provider. If there are banks that have the awareness to apply it, use the internet banking services they have and you will not get the problem, because this kind of banks will greatly respect your rights as a consumers.